Refund policy

1.Returns & Refunds Overview

At Cavrinex, we aim to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

This policy applies only to orders shipped to the United States and France.

2.Return Eligibility

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging
• Return requests must be made within 14 days of delivery
• Proof of purchase is required

Items that are damaged due to misuse or normal wear are not eligible for return.

3.Return Process

To initiate a return, please contact our customer support team with your order details. Once your request is approved, return instructions will be provided.

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

4.Refund Policy

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 1–3 business days
• Refunds will be issued to the original payment method

5.Exchanges

We currently offer replacements for defective or incorrect items. If you need an exchange, please contact us within the return period.

6.Non-Returnable Situations

• Items not in original condition
• Items returned after the return window
• Products damaged by customer misuse

7.Contact

If you have any questions regarding returns or refunds, please contact our support team.

Phone: +1 (781) 654-7519
Email:info@cavrinex.com
Address: 69 CENTER ST,PEMBROKE,MA 02359,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)