Privacy policy


Privacy Policy

1. Overview

At Cavrinex, safeguarding your personal information is one of our highest priorities. We are dedicated to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR) as well as other applicable privacy laws.

This Privacy Policy applies to individuals using our services in the United States and France. By accessing or using our website, you acknowledge that your personal information may be collected, used, and protected as described in this policy.

2. Data Controller

For the purposes of applicable data protection laws, Cavrinex is the data controller responsible for the collection, processing, and protection of personal information obtained through our website and related services.

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal data.

Information You Provide Directly

When you place an order or contact us, we may collect:

  • Your full name

  • Email address

  • Shipping and billing addresses

  • Telephone number

  • Payment details (securely processed through authorized third-party payment providers)

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device characteristics

  • Website usage and browsing activity

  • Information collected through cookies and similar tracking technologies

4. Why We Process Your Data

Your personal information may be used for purposes including:

  • Completing and delivering your orders

  • Providing customer assistance and after-sales support

  • Processing payments, refunds, and order management

  • Enhancing website functionality and customer experience

  • Sending promotional communications where legally permitted or with your consent

  • Detecting fraud and maintaining the security of our services

5. Legal Grounds for Processing

Where the GDPR applies, we process your personal information on one or more of the following legal bases:

  • Performance of a contract when fulfilling purchases or providing requested services

  • Compliance with legal obligations, including accounting and tax requirements

  • Legitimate business interests, such as fraud detection, website improvement, and operational security

  • Your consent for marketing communications and the use of non-essential cookies

6. Disclosure of Personal Information

Cavrinex does not sell or trade your personal information.

However, we may disclose your information to carefully selected service providers that assist us in operating our business, including:

  • Payment service providers such as Stripe and PayPal

  • Shipping, delivery, and logistics partners

  • Website hosting and IT service providers

  • Advertising and analytics platforms, including Google Ads and Google Analytics

All service providers are contractually required to handle your information securely and only for authorized purposes.

7. International Data Transfers

Because our business serves customers in both the United States and France, your personal information may be transferred to and processed in countries outside your place of residence.

Whenever such transfers occur, we implement appropriate legal and technical safeguards to ensure your data remains adequately protected.

8. Data Retention

We retain personal information only for the period necessary to achieve the purposes for which it was collected, including:

  • Processing and completing customer orders

  • Meeting legal and regulatory obligations

  • Resolving disputes and enforcing our agreements

Once retention is no longer required, personal data will be securely deleted or anonymized.

9. Your Privacy Rights

Where applicable under the GDPR, you may exercise the following rights:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Withdraw previously provided consent at any time

  • Receive your personal data in a portable format

If you wish to exercise any of these rights, please contact us using the details provided below.

10. Cookies and Similar Technologies

Our website uses cookies and comparable technologies to:

  • Improve website performance and functionality

  • Understand how visitors interact with our website

  • Support analytics and advertising activities

You may adjust your cookie preferences through your browser settings or our cookie consent management tool.

11. Protecting Your Information

We maintain appropriate administrative, technical, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

12. Changes to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect changes in legal requirements or our business practices. Any updated version will be published on this page together with its effective date.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Phone: +1 (781) 654-7519

Email: info@cavrinex.com

Address: 69 CENTER ST, PEMBROKE, MA 02359, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)