Politique de remboursement


Returns & Refunds Policy

Returns & Refunds

At Cavrinex, customer satisfaction is important to us. If your purchase does not meet your expectations, you may be eligible to return the item and request a refund under the conditions outlined in this policy.

This Returns & Refunds Policy applies exclusively to orders delivered within the United States and France.

Return Requirements

To qualify for a return, the following conditions must be met:

  • The product must be unused, free from damage, and returned in its original packaging.

  • A return request must be submitted within 14 days after the date of delivery.

  • Valid proof of purchase, such as your order confirmation or receipt, must be provided.

Products showing signs of misuse, improper handling, accidental damage, or normal wear and tear are not eligible for return.

How to Request a Return

If you wish to return an item, please contact our Customer Support team and provide your order information.

Once your request has been reviewed and approved, we will send you detailed instructions explaining how and where to return your item.

Unless the return is due to a defective product or an incorrect shipment, customers may be responsible for the cost of return shipping.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

  • Refunds are generally processed within 1–3 business days.

  • The refund will be credited to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

At this time, exchanges are available only for products that arrive damaged, defective, or incorrect.

If you require a replacement, please contact our Customer Support team within the applicable return period.

Items Not Eligible for Return

Returns cannot be accepted under the following circumstances:

  • The product is not returned in its original condition.

  • The return request is submitted after the applicable return period has expired.

  • The item has been damaged due to misuse, negligence, or improper handling by the customer.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support team.

Phone: +1 (781) 654-7519

Email: info@cavrinex.com

Address:
69 CENTER ST, PEMBROKE, MA 02359, United States

Business Hours:
Monday through Friday, 9:00 AM – 6:00 PM (EST)