Frequently Asked Questions (FAQ)

1. Where do you ship to?

We currently ship only to the United States and France. We do not offer international shipping outside these regions.

2. How long does delivery take?

Delivery times are estimated as follows:

  • Processing time: 1–3 business days
  • Shipping time: 6–9 business days

Total delivery time may vary depending on logistics and local carriers.

3. How much is shipping?

We offer:

  • Standard shipping fee: $8.99
  • Free shipping on orders over $129.99

Shipping fees are automatically calculated at checkout.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email to monitor your shipment status.

5. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase if they have not yet been processed.

Once processing begins, cancellation is no longer possible.

6. What is your return policy?

You may request a return within 14 days of delivery if the item is unused, undamaged, and in its original packaging.

Please refer to our Return Policy for full details.

7. How long does it take to receive a refund?

Refunds are processed within 1–3 business days after the returned item is approved and inspected.

8. What payment methods do you accept?

We accept secure payment methods including major credit and debit cards through trusted third-party payment providers.

We do not store your payment details.

9. Do you charge customs or import duties?

Customers may be responsible for customs fees or import taxes depending on local regulations in the United States or France.

10. What products do you sell?

We specialize in furniture across multiple categories:

  • Lawn & Garden Furniture
  • Outdoor Furniture
  • Living Room Furniture
  • Kitchen & Dining Furniture
  • Bedroom Furniture
  • Office Furniture

11. Is my personal information safe?

Yes. We comply with GDPR standards and use secure systems to protect your personal data.

For more details, please refer to our Privacy Policy.

12. How can I contact customer support?

You can contact our support team via email or contact form. We typically respond within 24–48 hours.

Phone: +1 (781) 654-7519
Email:info@cavrinex.com
Address: 69 CENTER ST,PEMBROKE,MA 02359,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)